Terms of Service

Last updated: January 1, 2024

1. Acceptance of Terms

By accessing and using the Orieniugul website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Orieniugul provides tourism services including but not limited to:

• Tour booking and arrangement services
• Travel consultation and planning
• Accommodation booking assistance
• Transportation arrangement services
• Tourism information and guidance

3. Booking and Payment Terms

Booking Process

All bookings are subject to availability and confirmation. A booking is only confirmed when you receive written confirmation from us.

Payment

Payment terms vary by service and will be specified at the time of booking. Generally:

• A deposit may be required to secure your booking
• Full payment is typically required before service commencement
• Payment methods accepted include credit cards and bank transfers
• All prices are in Australian Dollars (AUD) unless otherwise specified

4. Cancellation and Refund Policy

Cancellation by You

Cancellation terms vary by service and supplier. Generally:

• Cancellations must be made in writing
• Cancellation fees may apply depending on timing
• Some services may be non-refundable
• Refunds, if applicable, will be processed within 14 business days

Cancellation by Us

We reserve the right to cancel services due to circumstances beyond our control, including but not limited to severe weather, natural disasters, or insufficient bookings.

5. Your Responsibilities

As a client, you are responsible for:

• Providing accurate and complete information
• Having valid travel documents (passport, visa, etc.)
• Following safety instructions and guidelines
• Respecting local customs and regulations
• Maintaining appropriate travel insurance

6. Limitation of Liability

Orieniugul acts as an intermediary between you and service providers. Our liability is limited to the amount paid for our services. We are not liable for:

• Actions or omissions of third-party service providers
• Delays, cancellations, or changes beyond our control
• Personal injury, loss, or damage to property
• Consequential or indirect damages

7. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, terrorism, or pandemic situations.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Orieniugul or its licensors and is protected by copyright and other intellectual property laws.

9. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with the security or functionality of our website
• Transmit viruses or malicious code
• Harass or harm other users or staff

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

11. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration or court proceedings in New South Wales, Australia

12. Governing Law

These terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with the updated date. Your continued use of our services after changes constitutes acceptance of the new terms.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15. Contact Information

For questions about these Terms of Service, please contact us: